Privacy Policy
Effective date: October 5, 2026
1. Who we are
MadamQ Bio AI, LLC ("MadamQ," "we," "us") operates Quinn, an AI voice agent that answers phone calls and schedules appointments on behalf of businesses that subscribe to our service.
Canton, Ohio · contact@madamq.ai
2. Two kinds of people this policy covers
| Who | How your data reaches us | |
|---|---|---|
| Business customers | Businesses that subscribe to Quinn | You give it to us directly |
| Callers | People who call a business using Quinn | Through that phone call |
If you called a business and reached Quinn, that business decides what happens to your information. We process it on their behalf. Contact them directly with requests about your data, or contact us and we'll route it.
3. What we collect
From callers:
- Phone number (from caller ID)
- Name, service address, and callback number, if you provide them
- A recording of the call and a written transcript
- What you said you needed, in your own words
- Appointment details
From business customers:
- Business name, address, contact details, service area, hours
- Calendar availability and appointment data
- Billing information (processed by our payment processor — we do not store card numbers)
- Usage data: call counts, minutes, bookings
Automatically: device and browser information, IP address, and analytics data when you visit our website.
4. Call recording
Calls answered by Quinn are recorded. Quinn discloses this at the start of every call.
If you tell Quinn you do not want to be recorded, we note your objection. If you do not want to be recorded, you may hang up and contact the business another way.
Recording consent requirements vary by state, and some require all parties to consent. Our business customers are responsible for ensuring recording complies with the law where they and their callers are located.
5. Why we use it
- To answer calls and book appointments — the service itself
- To send appointment confirmations by text
- To notify business owners about their calls
- To improve accuracy and reliability of the service
- To bill business customers
- To meet legal obligations
6. Text messages
We send SMS only for appointment confirmations to callers and call notifications to business customers. We do not send marketing texts.
Reply STOP to opt out. Reply HELP for help. Message frequency varies with call volume. Message and data rates may apply.
We do not sell, rent, or share mobile numbers or SMS consent with third parties for their own marketing.
7. Who we share with
We do not sell personal information. We share it only with service providers who help us operate:
| Provider | Purpose |
|---|---|
| Telephony provider | Phone calls and text messages |
| Voice AI platform | Call handling |
| Voice synthesis provider | The agent's voice |
| AI model provider | Understanding and responding |
| Cloud hosting and database | Storing data |
| Calendar provider | Booking appointments |
| Payment processor | Billing business customers |
Each is bound to use the information only to provide services to us.
We may also disclose information when required by law, to protect safety, or in connection with a sale of the business.
8. How long we keep it
| Data | Retention |
|---|---|
| Call recordings and transcripts | 30 days, then deleted |
| Appointment and booking records | As long as the business customer remains active |
| Business customer account data | Duration of the relationship, plus what law requires |
| Usage and billing records | As required for tax and accounting |
9. Security
We use encryption in transit, access controls, and infrastructure hosted with established providers. No system is perfectly secure, and we cannot guarantee absolute security.
10. Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, to opt out of certain processing, and not to be discriminated against for exercising these rights.
Requests: contact@madamq.ai. We may need to verify your identity. If your information came from calling one of our business customers, we may direct your request to that business.
11. Children
Our service is not directed to children under 13 and we do not knowingly collect their information.
12. Changes
We may update this policy. The effective date above reflects the latest version. Material changes will be communicated to business customers.
13. Contact
MadamQ Bio AI, LLC · Canton, Ohio ·contact@madamq.ai